1. Warranty Coverage
Our warranty covers defects in materials or craftsmanship under normal use conditions for the period specified for each product. If your yoga equipment breaks or malfunctions due to faulty manufacturing within the warranty period, we will repair or replace the item, or offer a refund, depending on the circumstances.
2. Warranty Period
The warranty period varies by product. Please refer to the individual product page for specific warranty details. As a general guideline:
- Yoga Mats: 1-year warranty
- Yoga Blocks & Bricks: 1-year warranty
- Yoga Straps: 1-year warranty
- Yoga Wheels: 1-year warranty
- Props & Accessories: 1-year warranty
The warranty period starts from the date of purchase.
3. What is Covered?
- Manufacturing defects: If the product has issues due to faults in the materials or craftsmanship.
- Functional issues: Items that are no longer able to perform their intended function due to defects.
4. What is Not Covered?
- Normal wear and tear: Products that have been worn or used beyond their typical lifespan are not covered under warranty.
- Improper use: Damage resulting from misuse, accidents, or neglect (such as exposure to extreme heat or physical damage).
- Alterations: Products that have been altered or modified in any way are not covered under warranty.
- Discoloration or fading: While some fading of colors may occur over time, this is considered normal and is not covered under warranty.
5. How to Request a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
- Contact Us: Reach out to our Customer Support team at admin@kryvor.xyz with the following information:
- Order number
- Product name and description
- Photos or video of the defect
- A brief description of the issue
- Warranty Evaluation: Once we receive your claim, our team will evaluate the situation and determine if the product qualifies for a replacement, repair, or refund.
- Return/Replacement Process: If a return or replacement is necessary, we will provide instructions for sending the product back (if applicable). The returned product must be in its original packaging.
6. Refunds and Replacements
- Refunds: If a product is deemed defective under warranty, we will offer a full refund for the original purchase price.
- Replacements: If a product is defective, we will send a replacement of the same or equivalent item. In cases where the original item is no longer available, we may offer an alternative of equal value.
7. Shipping Costs
The customer is responsible for the shipping costs associated with returning items for warranty claims, unless the product is confirmed defective or damaged during shipping. In such cases, we will cover the return shipping costs.
8. International Warranty
Please note that warranty coverage is applicable only to products purchased through our website (kryvor.xyz) and is available to customers within the country where the product was purchased. International customers may be subject to additional shipping fees and customs charges when returning items.
9. Limitation of Liability
Our warranty is limited to the replacement or repair of the defective product. We are not responsible for any consequential, incidental, or indirect damages arising from the use or inability to use our products.
10. Contact Information
For any questions or concerns about our warranty policy, or to initiate a warranty claim, please contact our Customer Support team:
- Email: admin@kryvor.xyz